Best client retention strategy? Make it easy to work with you.
No! This isn't one of the “be available 24/7 or shelve your child's birthday party hoping that this client finally shows up after missing three appointments in a row” kinda advice.
Why?
Because they are all a recipe for disaster. Based on my personal experience of this no-gain venture, I would not recommend you starting or upholding this kind of unsustainable business practice.
Nevertheless, it is undeniable that one of the most important client acquisition and retention strategies is a streamlined process that makes it easy to work with you.
Whether in neuroscience or through the real-life examples that I share today, you'll see how predictability is essential in reducing stress, increasing your client satisfaction, and at the same time boosting your referral rate.
Although exceptions will sometimes be made, you'll also learn what value this adds to your processes and your clients.
WHAT YOU’LL LEARN FROM THIS EPISODE:
- The importance of simplicity and predictability in business.
- The right way to be ridiculously easy to work with.
- Key areas of your business where predictability can give better returns.
- Systems and processes that make it ridiculously easy to work with us at Rethink Home Interiors.
LISTEN TO THE FULL EPISODE:
RESOURCES:
- Follow Kate Elise Interiors on Instagram: www.instagram.com/kate.elise.interiors
- Episode 5: How to Create Boundary Alignment for Your Home Staging Business
- Episode 21: How To Get More Done In Your Staging Business
- Episode 26: How To Change Course When Systems Are Not Working In Your Business
- Episode 28: How To Schedule Your Home Staging Consultation Appointments
- Join the Staging Business School Growth Track Waitlist: www.rethinkhomeinteriors.com/growth
- Enroll in Staging Business School Accelerate Track: www.rethinkhomeinteriors.com/accelerate
- Follow Lori on Instagram: www.instagram.com/rethinkhome
- Follow the Staging Business School on Instagram: www.instagram.com/stagingbusinessschool
If you want to learn how to market and grow your staging business, enrollment is open for Rethink You Accelerate. This is a year-long mentorship program, where I help you and other staging business owners plan, grow, flow, and thrive with the results that you’ve always wanted. The doors are open and I would love to see you in the classroom!
ENJOY THE SHOW?
- Leave a 5-star review on Apple Podcasts so that more Staging CEO's find it. Also, include links to your socials so that more Staging CEOs can find you.
- Follow over on Spotify, Stitcher, Amazon Music, or Audible.
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